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Things to Think About When Reserving a Car
T:
- What
if the car I want is not available; will I receive another one, equal or better
than the one reserved, at the same price or will I have to pay for an unwanted
upgrade?
- What
if my plans change and I need a larger car, do you have such cars and are they
readily available?
- Do
you offer unlimited mileage andout-of-state mileage?
-
What about if the car was rented in the suburbs, can that be driven out of state?
- Can
I bypass any lines and just pick my car up?
- If
I'm waiting for shuttle service to the car rental office, how long will I have
to wait? Do buses run continually or, will I have to wait for someone to drive
to the airport?
- What
is the average age of the oldest vehicle in the lot? Are there more than 15,000
miles on the average vehicle?
- Do
all cars have power windows locks? ABS brakes?
- Will
the car be delivered to me newly washed and cleaned? Are car interiors hand wiped
with disinfectant prior to rental?
- Is
Emergency Roadside Assistance available 24 hours? Is the service available
out of state and is there an extra charge?
- If
I need my car for an extra day, will it be a problem? Do you have 24 hour/7 day-a-week
service to change reservations or to change plans in the middle of a rental?
- When
renting in the suburbs, can the customer be picked up within an hour at his or
her doorstep?
- I
need a child car seat to fit a 10 month old and a one-year-old. Do you offer seats
in different sizes?
- Will
I be able to return my car to the airport quickly and easily? What if I need to
drop my car off after hours; will the office be open or are there other return
options?
- Can
a car rented elsewhere be returned at an airport? What about vice versa?
- In
addition to maps, what else do you provide for customers who need directions?
- Are
customer service representatives available to show how to work extra vehicle features
such as GPS systems?
- What
extras can I ask for? Can I get GPS r or Sirius satellite radio with my car?
- Can
I get frequent traveler points or miles?
- Are
the cars serviced regularly? Are customer comments about the car's performance
handled in a timely manner?
- What
if I need to drop off elsewhere, do you have other locations; what about returning
the car to a different state?
- Are
luxury cars available for rent in addition to large luxury cars like the Lincoln
Town Car or Cadillac sedans?
(Source:
Hertz) |
