Rymot, a name that stuck out due to its uniqueness, rudely and gruffly replied that I had to fly with my luggage, therefore, could not get it transferred, although there were two hours to accomplish this.

Taken aback by her condescending attitude and tone of voice, I leaned into the counter to discretely let her know that her behavior was unwarranted and unacceptable especially in light of all the challenges and bankruptcy United was facing. As I walked away she replied loudly enough for all to hear, "It's people like you that have caused our bankruptcy." Now there's a company I want to do business with again.

Point being, in light of all the losses and challenges the airlines are facing, especially United and American, customer service and good deals should be a priority. Customers tend to support those companies who offer both in generous portions. And there's nothing better than a repeat customer.

Like most people, I want good service, and yes I want a good deal but not at the expense of being treated like a dog. I'd rather pay a little more if it means a kinder, gentler attitude in this already rough tumble world we live in.

If the big boys want to get back in the game, then perhaps they should take a lesson from Northwest, Southwest and Spirit Air, because whatever they're doing, they're doing it well. And while at it, perhaps the big boys should add a refresher course in customer service 101 on how the bad apple rule works. It only takes one.

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