Stempler, President of the Air Travelers Association, announced
that it will now provide the Air Travelers Association RescueLine
for members, with 24x7, telephone-based, emergency travel
and medical assistance services. The Association is also
now making the Registered Traveler Program InfoSite
available to non-members. The RescueLine, InfoSite,
and membership information are all available at AirTravelersAssociation.com.
Travelers Association RescueLine
will never be stranded again" declared Stempler in
a conference call with a group of members announcing the
new benefits. "Wherever you are in the world, at any
time of any day, the Air Travelers Association now provides
you with the Air Travelers Association RescueLine
emergency telephone service to resolve any travel problem
told the members, "don't wait for your airline to try
to solve your travel problem. Call the Air Travelers Association
RescueLine for immediate help. Your days of feeling
abandoned on the road are over!"
to Stempler, "our members told us that in the post
9/11 period, they have more uncertainty and anxiety about
air travel and security, and are experiencing more delayed
and cancelled flights. When things go wrong, they often
must fend for themselves. They want immediate help from
trained, multi-lingual travel professionals, round-the-clock."
Traveler Program InfoSite
also stated that, "the Registered Traveler Program
InfoSite at AirTravelersAssociation.com will now gather
and disseminate information on the Registered Traveler Program
('RTP') for both Association members and non-members. Surveys
of users of the InfoSite will provide information
on the interests, needs, and opinions of travelers concerning
the RTP. A position statement of the Association on the
RTP is available at AirTravelersAssociation.com."
Air Travelers Association is a member-supported organization,
headquartered in the Washington, DC area. The Association
advocates for its members on air traveler security, safety,
savings, and service. It provides a number of member benefits
including emergency traveler assistance, medical assistance,
travel information, and travel services. Membership is $49.95
per year, with enrollment only at: www.AirTravelersAssociation.com.
David Stempler, President of the Air Travelers Association,
is an internationally known passenger advocate and authority
on airline and air travel issues.
TRAVELERS ASSOCIATION RESCUELINE
COMPLETE LIST OF SERVICES AND BENEFITS
TRAVEL AND MEDICAL ASSISTANCE*
Frequently Used Emergency Travel Assistance Services*
Immediate booking and re-booking for cancelled and delayed
Bookings: Real-time booking and re-booking of
Rental and Ground Transportation: Booking and
re-booking of car rentals or other ground transportation.
Baggage Tracing: Lost baggage search and stolen
luggage replacement help.
Members traveling in the U.S. can call for turn-by-turn
Travel Assistance Services*
Travel Delays: Air Travelers Association ("ATA")
Members can call the Air Travelers Association RescueLine
("ATA RescueLine") for access to all announced
travel delays by most common carriers throughout the world.
Case Notifications: The ATA RescueLine
program allows for notifications to be made on a regular
schedule to the ATA Member's family and related parties
concerning ongoing assistance cases.
Arrangement: The ATA RescueLine can help
locate a reputable bail bondsman in the area of travel.
Referrals and Visa / Passport Requirements: The
ATA can locate and provide the address, telephone number,
and office hours of the U.S. and other country's embassy
or consulate in the country the ATA Member is visiting.
The ATA can also assist the ATA Member with visa and passport
requirements for destination countries.
Cash Assistance: The ATA can assist Members in
contacting a cash wire provider and helping them obtain
a cash advance.
Dispatch of House or Vehicle Repairer: If the
ATA Member needs emergency home repair while traveling,
or if their vehicle will not start, The ATA can arrange
for the appropriate professional to be dispatched.
Hotel Check-in Guarantee: The ATA can coordinate
a cash wire transfer for a hotel check-in guarantee.
Rate Information: The
ATA RescueLine can provide pre-trip and during-trip
exchange rate information to an ATA Member.
and Corrective Lens Replacement: The ATA RescueLine
can put the ATA Member in touch with a local eye professional
who can replace eyeglasses and/or corrective lenses. The
ATA RescueLine can also coordinate the transfer of
eyeglass prescription information.
Liaison and Message Relay: The ATA RescueLine
can facilitate communications between an ATA Member and
family members if the ATA Member is unable to do so, regardless
of whether the ATA Member has an accident or illness.
and Consulate Liaison:
The ATA can be the ATA Member's advocate when communicating
and working with government and/or consulate offices.
and Travel Precautions:
The ATA RescueLine can provide a list of health
and travel precautions.
Referrals: The ATA can provide the name, address,
telephone number, and office hours of English-speaking legal
professionals in the ATA Member's traveling area. Final
selection of a legal professional is the responsibility
of the ATA Member.
of Local Service Providers: The ATA can help
locate service providers in the ATA Member's traveling area.
Credit Card Assistance:
If an ATA Member's wallet is stolen or an ATA Member
misplaces an ATA Member's credit card, the ATA can assist
in notifying the ATA Member's credit card companies and
canceling any ATA Member's credit cards, as well as obtaining
replacement credit cards.
Baggage / Document Search and Replacement: If
an ATA Member's baggage, airline tickets, and/or other travel
documents are lost, stolen, or damaged while traveling,
the ATA can assist in finding or replacing them.
Item Assistance and Shipping:
If an ATA Member loses an essential item while traveling,
the ATA can assist in its return or help find a replacement
item and can arrange to have it shipped to the ATA Member.
Passport and Travel Document Assistance: If an
ATA Member's passport or travel documents are lost, stolen,
or damaged while traveling, the ATA can assist in getting
the documentation an ATA Member needs to expedite a quick
Vehicle Return: If
an ATA Member is traveling and has to abandon a rental car
to return home or go somewhere else, the ATA can arrange
for the vehicle's return to a location designated by the
of Vehicle Home: In the event of an ATA Member's
incapacity to drive an ATA Member's vehicle back to the
ATA Member's home, the ATA can arrange to have it delivered.
of Member and Traveling Companions Home: Should
a crisis arise at home while an ATA Member is traveling,
the ATA can arrange for the return of the ATA Member and
travel companions to their home.
Assistance: For automobile problems, the ATA
can dispatch a towing service or locksmith to help rescue
the ATA Member.
and Intelligence Evacuations:
Should an ATA Member require immediate departure
from a country due to security or intelligence reports that
advise an ATA Member's evacuation, the ATA can assist in
The ATA can provide interpretation/ translation services
over the phone for medical, legal, or travel emergencies.
If an ATA Member requires an interpreter for other purposes,
the ATA can refer the ATA Member to a reputable local translator.
Restrictions: The ATA RescueLine provides
reports and alerts regarding restricted travel destinations.
Message Relay: During emergency medical or legal
situations, the ATA can transmit any message an ATA Member
requests to family, friends or business associates.
ATA can provide all the visa and/or passport requirements
needed for the countries to which the ATA Member is traveling.
The ATA can provide pre-trip and during-trip weather forecasts
for locations throughout the world.
Procedure Advice: The
ATA's claims analysts are available to help ATA Members
understand procedures and obligations as they relate to
medical and other claims that arise while traveling.
Coordination and Management:
The ATA RescueLine can help ATA Members
negotiate the confusing maze of medical and other services
while abroad. Medical systems, private clinics, and remote
locations can all contribute to the confusion an ATA Member
may experience when accessing medical services overseas.
of Doctor / Nurse on Call: If an ATA Member is
unable get to a doctor, the ATA can help to arrange to have
one sent to the ATA Member. If an ATA Member just needs
to consult with a nurse about a medical condition, the ATA
can help arrange that as well.
Family Travel Arrangements: If family members
of an ATA Member require emergency travel arrangements while
the ATA Member is suffering from a medical condition, the
ATA can help arrange travel bookings for the family members
and their return to their home.
Information: The ATA RescueLine can provide
inoculation requirements for countries.
Case Management: If the ATA Member is hospitalized,
the ATA can assist in the management of their medical and
related services until the ATA Member is discharged.
Monitoring: If medical care is needed while traveling,
the ATA can designate an assistance coordinator and one
licensed medical advisor to closely monitor the ATA Member's
medical condition and treatment from initial admission to
discharge. Upon request, the assistance coordinator can
continually update a designated family Member and personal
physician of the ATA Member's condition and treatment.
Referrals: The ATA can provide the name, address,
and telephone number and office hours of English-speaking
medical and health care professionals in the area of travel.
Final selection of the medical care provider is the responsibility
of the ATA Member.
Case Management: Even if the ATA Member is not
hospitalized, the ATA can manage their outpatient medical
and related services so the ATA Member can anticipate a
full recovery and return home.
Replacement Assistance: The ATA can help assist
in promptly replacing lost, forgotten, or stolen prescription
medicines (including medicines, eyeglasses, and corrective
lenses) and help obtain the necessary medical and government
authorizations to deliver them to the ATA Member from an
or Visitor to Bedside: The ATA can help with
arrangements for relatives or visitors to travel to the
ATA Member's bedside.
of Mortal Remains: In the event of a death while
traveling, the ATA can arrange for the preparation and air
transportation of the ATA Member's mortal remains.
of Dependent Children: Should the ATA Member
have a medical event or emergency while traveling, the ATA
can arrange for the return of all dependent children traveling
with them to their home.
Ambulance to Nearest Home Country Hospital: The
ATA can arrange for a road ambulance to meet and transport
the ATA Member to the nearest hospital in their home country
upon arrival, if their medical condition requires.
Monitoring and Reporting: Medical case monitoring
of medical service utilization can be performed and reported
on behalf of the ATA Member.
NOTE: The ATA RescueLine provides
travel assistance services, which means that the ATA will
assist and help the Member in making arrangements for services,
but the Member is financially responsible for the costs
of the underlying services to be provided to the Member,
such as airline tickets, hotel and car rental costs, medicines,
transportation costs, and the actual costs of other services.