SF
HOTEL RESPONDS TO NEEDS
OF WOMEN
RESULTS
OF GUEST SURVEY HELP ENHANCE AMENITIES
How well do hotels
understand our needs as women? Some seem utterly clueless at times,
but then ones like the Pan Pacific San Francisco come along and
restore our hope. The hotel recently conducted a comprehensive
survey of female guests and a focus group with several travel
industry leaders and discovered the hotel is meeting (and exceeding,
in some cases) the needs of women travelers, but there were a
few minor improvements they could make to better accommodate their
guests.
So
what did the hotel do, armed with this valuable information? Made
the improvements, of course!
First
up are diffusers for in-room hairdryers. (And in the slim chance
that you don't know what a diffuser is -- it's a funny add-on
that redirects the hairdryer's heat so that hair doesn't get frizzy
in the process of primping.)
Additionally,
a virtual office equipped with all the necessities is high on
the list for these female jet setters. Since The Pan Pacific already
provides in-room fax machines in all guestrooms, they decided
to upgrade the units with copy capabilities. The hotel has also
added a reserve of lap top computers available for guests' use.
And, due to the growing demand and expectations for high speed
Internet access, all guestrooms will soon be wired with the latest
technology. And, the already existing three phone lines make it
convenient for guests to log on, fax, and retrieve voicemail all
at once
a sure sign of 21st century efficiency.
Additional
developments made as a result of the survey and focus group include:
- staff
available to escort female guests to their room;
- female
staff available to deliver room service;
- 24
room service menu with lighter menu choices;
- minibars
stocked with wines by the glass;
- additional
toiletries available through guest room services;
- massage
therapy arranged in room and spa treatments available at nearby
day spa;
- each
individual staff member empowered to "do what it takes"
to please guest;
- concierge
staff trained in: recommending safe dining options for single
women travelers and suggesting proper attire for excursions
and entertainment venues; and
- expansion
in number of non-smoking rooms.
Small
things, yes, but it's the small things that count...that make
life just a bit easier...that make us feel respected and appreciated.
The
Pan Pacific San Francisco is located on fashionable Post Street,
only one block from the city's shopping mecca Union Square and
within walking distance to the theater district, cable cars and
many fine restaurants. In addition, many of the city's attractions
are a cable car ride away from the hotel, including Fisherman's
Wharf, Pier 39, Ghirardelli Square and Chinatown.
To make reservations or for more information about The Pan Pacific
San Francisco, please call (415) 771-8600 or (800) 533-6465. You
may also access hotel information and reservations through the
Internet at www.panpac.com.
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