September
01, 2005
-- GM
vehicle owners with OnStar service who fail to take their
vehicles in for recall repairs after 60 days will receive
a reminder when they push the blue OnStar button in their
vehicle for service.
The
new service, provided by OnStar advisors during non-emergency
service request calls, includes an offer to connect the
driver to a dealer to schedule repairs. The advisors will
not have specifics of a given recall, but can refer customers
to the appropriate GM customer assistance center for more
information.
This
recall service reminder is part of GM's ongoing efforts
to help increase recall completion rates, said Gay Kent,
General Motors Director of Product Investigations. OnStar
reminders are a follow-up to the voluntary mailing of reminder
post cards to vehicle owners who have open recalls 60 days
after receiving their notification letter identifying a
safety defect or noncompliance with a federal safety standard.
Where
necessary, GM sends multiple mailings to owners who have
not acted on earlier notices and reminders.
"We
want to remind owners that complying with a recall notice
is very important," Kent said. "Recall notices
are not junk mail that should be set aside or thrown away."
About
GM
General Motors Corp. (NYSE: GM), the world's largest automaker,
has been the global industry sales leader since 1931. More
information on GM can be found at www.gm.com
About
OnStar
OnStar, a wholly owned subsidiary of General Motors, is
the nation's leading provider of in-vehicle safety, security
and communication services using wireless technology and
the Global Positioning System (GPS) satellite network. OnStar
is available on more than 50 GM models for 2005. By the
end of 2007, OnStar will be a standard feature for GM's
retail vehicles sold in the United States and Canada , covering
all segments and prices except for some commercial vehicles.
OnStar safety and security services include automatic notification
of air bag deployment, stolen vehicle location assistance,
emergency services, roadside assistance, remote door unlock,
and GM Goodwrench remote vehicle diagnostics. OnStar Hands
Free Calling allows drivers to make and receive hands-free,
voice-activated calls from their vehicle. More information
about OnStar can be found at www.onstar.com.
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