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Things
to Think About When Reserving a Car
- What
if the car I want is not available; will I receive another one,
equal or better than the one reserved, at the same price or
will I have to pay for an unwanted upgrade?
- What
if my plans change and I need a larger car, such as an SUV or
minivan, do you have such cars and are they readily available?
- Do
you offer unlimited mileage? Does that include out-of-state
mileage?
- What
happens if the car is driven out of state? What about if the
car was rented in the suburbs, can that be driven out of state?
- Can
I bypass any lines and just pick my car up and be on my way?
- If
I'm waiting for shuttle service to the car rental office, how
long will I have to wait? Do buses run continually or, will
I have to wait for someone to drive to the airport from a location
five miles away?
- What
is the average age of the oldest vehicle in the lot? Are there
more than 15,000 miles on the average vehicle?
- Do
all cars have power windows and power locks? What about ABS
brakes?
- Will
the car be delivered to me newly washed and cleaned? Are car
interiors hand wiped with disinfectant prior to being rented?
- Is
Emergency Roadside Assistance available 24 hours a day? Is the
service available out of state and is there an extra charge?
- If
I need my car for an extra day, will it be a problem? Do you
have 24 hour/7 day-a-week service to change reservations or
to change plans in the middle of a rental?
- When
renting in the suburbs, can the customer be picked up within
an hour at his or her doorstep?
- I
need a child car seat to fit a 10 month old and a one-year-old.
Do you offer seats in different sizes?
- Will
I be able to return my car to the airport quickly and easily?
What if I need to drop my car off after hours; will the office
be open or are there other return options?
- Can
a car rented in the suburbs be returned at an airport and vice
versa?
- In
addition to maps, what else do you provide for customers who
need directions?
- Are
customer service representatives available to show how to work
extra vehicle features such as GPS systems?
- What
extras can I ask for? Can I get GPS with my car or Sirius satellite
radio?
- Can
I get frequent traveler, such as airline or hotel, points/miles?
- Are
the cars serviced regularly? Are customer comments about the
car's performance handled in a timely manner?
- What
if I need to drop off elsewhere, do you have other locations;
what about returning the car to a different state?
- Are
luxury vehicles like Jaguars available for rent in addition
to large luxury cars like the Lincoln Town Car or Cadillac sedans?
(Source:
Hertz)
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